Fonetic participa en el Contact Fórum 2018

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Fonetic Team
Tuesday, 22 May 2018 / Published in press, fonetic, Press release, contact center
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Fonetic participa en el Contact Fórum, punto de encuentro irrenunciable del sector de Experiencia del Cliente

Madrid y Barcelona– 22 Mayo, 2018 – Fonetic (www.fonetic.com) Fonetic participa en el Contact Fórum 2018 en Barcelona, los días 30 y 31 de mayo, donde presentaremos  nuestras  soluciones más novedosas  de  Inteligencia conversacional, integrando procesamiento de voz y canales digitales,  y su aplicación a la optimización y mejora de la atención al cliente digital, como nuestro Chatbot Framework.

Fonetic Customer Support Delivers Happy Customers Around the World

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Fonetic Team
Monday, 07 May 2018 / Published in integrated surveillance, holistic surveillance
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At Fonetic we take customer support very seriously, especially when our clients are based in all parts of the world.

To improve our customer satisfaction, our support team has recently implemented automated feedback surveys. Out of the many answers we are receiving daily, we are getting a 98,9% top satisfaction rating.


Fonetic has a dedicated team of support staff serving our fraud surveillance and compliance surveillance proactive trading solutions. They are working around the clock to solve customer issues, answering support tickets from APAC, EMEA and The Americas regions.  

What is Holistic Surveillance and how can it help your Financial Organization?

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Fonetic Team
Friday, 13 April 2018 / Published in integrated surveillance, holistic surveillance
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Holistic surveillance helps banks and financial institutions stamp out fraud and improve regulatory compliance. But what is it exactly and how can it help your own organization? 

 

 

Leading financial organizations are increasingly choosing holistic surveillance in order to crack down on fraudulent activity and comply more efficiently with various regulatory obligations, including MiFiD II. Join us in this brief article to see what all the fuss is about and what holistic surveillance can do for your own financial organization.

What is holistic surveillance anyway?

What you need to know about proactive trade reconstruction

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One of the main preoccupations for banks and financial institutions in 2018 is getting regulation ready. With so many different regulatory protocols to comply with, and tight deadlines within which to prepare, it is a considerable challenge for organisations of all sizes and resources.

With numerous regulations to manage, notably Markets in Financial Instruments Directive II (MiFiD II), Market Abuse Regulation, and others such as the Dodd-Frank Act, financial institutions have had to devote huge amounts of resources to meet these obligations.

Considering this investment as well as the intricate, lengthy work processes involved, it is only natural to simply want to reach a stage where your organisation is regulation ready.  

In this brief article, we look at how proactive trade reconstruction not only helps your organisation to be regulation ready, but also the numerous value-added benefits that go much further than mere compliance.

Why Machine Learning Will Make Compliance Teams Far More Effective?

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Fonetic Team
Wednesday, 13 December 2017 / Published in compliance, machine learning, regulatory compliance
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Discussion of artificial intelligence (AI) , NLP and machine learning, in general, but also specifically in compliance, often revolves around how either or both technological developments will take over jobs carried out by humans. But it doesn’t have to be this way. In fact, AI and machine learning in compliance could actually go the other way by enabling compliance personnel to become even more important in combating fraud on the trading floor.

In this article we discuss how technology can give compliance professionals superpowers and look at the enormous benefits for financial organisations.

Regulatory interest in using AI and machine learning in compliance

The Financial Conduct Authority (FCA) has said that implementation of AI and machine learning technology will lead to “far more efficient regulatory compliance”. The UK regulatory body want to see a widespread implementation of machine learning and AI in compliance and are leading the way in their implementation.

How Integrated Communications Surveillance Improves Trading Floor Fraud Detection

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In this article we discuss the common, pressing concerns for all financial trading floor surveillance teams. We then look at integrated communications surveillance and how it solves these problems for financial organisations, leading to lower fraud instances and greater process efficiency.

Financial organisations face increasing trading floor surveillance challenges. One, the responsibility of complying with regulatory demands and petitions obligates financial organisations to invest considerable resources in surveillance. Two, they must meet the needs of analysing and holding massive amounts of data, to minimize fraudulent activity and to optimise the process of escalating potential fraud cases. Three, they must suffer the consequences of failing to successfully stop instances of fraud, usually involving fines and/or possible damage to their own assets.

Additionally, organisations must comply with two flagship regulations: Market Abuse Regulation (MAR) and Markets in Financial Instruments Directive II (MiFID II). MAR came into effect in 2016 and the MiFID II deadline is January 2018. Both regulatory protocols require extensive resources on the part of financial organisations. Regulators can inflict punitive measures on banks and financial institutions that fail to comply

Proactive Compliance Officers: Avoiding the Mistakes of the Past

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Fonetic Team
Wednesday, 07 June 2017 / Published in compliance
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Choose your preferred analogy - whether it’s fighting fires, or shutting the stable door after the horse has bolted, Compliance functions are becoming increasingly effective at reacting to and remedying known issues.

But what about the effectiveness of Compliance in identifying new risks, questioning longstanding assumptions and ‘accepted practices’, and driving improvements in the management of known risks?

Have the underlying lessons of recent conduct scandals such as LIBOR, FX, and PPI been learned, and are Compliance functions becoming more proactive and better placed to prevent conduct issues on the same scale from reoccurring?

As the Compliance curve continues to steepen, both for the business and for Compliance officers, what are some of the key factors impacting the ability of the Compliance function to sustain a sufficiently proactive approach?

Fonetic and Actiance Deliver Trade Reconstruction and Analytics with Next-Gen Archiving and Compliance for Financial Service Companies

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Fonetic Team
Friday, 12 May 2017 / Published in press, fonetic, Press release
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A Single Platform for Capturing, Archiving and Analyzing Historical and Current Trading

Madrid and New York – May 24, 2017 – Fonetic S.L. (www.fonetic.com) a global leader in voice processing, compliance and surveillance technology, and Actiance (www.actiance.com), the leader in communications compliance, archiving, and analytics, today announced that they’ll collaborate to combine their platforms for a comprehensive trade reconstruction, analytics, compliance and archiving solution.

Fonetic focuses on humanizing human-machine interaction in customer care systems

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Fonetic Team
Monday, 09 January 2017 / Published in HUMAN-IVR
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In the last years, customer care systems have undergone important changes: human agents have been gradually replaced by machines able to perform some tasks efficiently. In spite of the great advances in artificial intelligence, human-machine interaction is still far from being human.