Fonetic is a company rooted in technological innovation. Our ability to successfully apply this in many different areas has been demonstrated time and time again. Our R&D capabilities are centered around IT investigation, design and development in different business areas such as: Finance, Customer Experience, etc. We apply our extensive knowledge and experience in voice recognition, communication monitoring, Artificial Intelligence, advanced information analysis and system architecture.
We have built the most accurate voice monitoring solution in the marketplace. Our technology has unique audio processing and solves pain points such as language switching, intent detection and voice biometric authentication. It is the fruit of a dedicated team of speech scientists, linguists, AI engineers and NLP experts.
Our technology has been built for high performance of demanding working environments. We give our customers powerful information analysis and risk triage tools, such as Proactive Trade Reconstruction, and scalable architecture solutions acording to business area.
Continuous innovation drives our advances in Artificial Intelligence and means our technology offers accountable and explainable knowledge and understanding of your data & communications. Using Machine Learning to detect intent, emotion & entities, each solution adapts to its users needs and fine tuned to their business so the user is always in control.
Careful pre-processing of the speech signal together with new generation speech recognition and specific acoustic and language model adaptation.
Our technology allows us to provide the best results in the most challenging situations involving Language switching, low audio quality and extreme levels of background noise.
Title VII in Dodd-Frank requires a 72 hour turnaround time to provide the regulator with all interactions related to a single swap or derivative transaction. MiFID II regulations covers all interactions for many other financial products.
Our powerful proprietary algorithms can automate this process and proactively link trades or orders to comms as soon as they are available in the system.
World class AI technology with high accuracy from the very beginning of the implementation process. Our Machine Learning assets detect both intent and emotions during a natural and spontaneous conversation allowing agile and targeted responses to any query, request or investigation.
Our speech scientists test new algorithms and parameters on a large data corpus, giving clients the most optimum results.
The vast amount of data allows us to choose the best machine learning strategy for our customers; from financial institutions and insurers to telco providers and security industry players.
Deep neural networks are used to detect more than 400 intentions and behaviour patterns. Our intuitive User Interface allows self explainability of the underlying models and allows to measure impact of any changes in the model before using them.
Using speech and audio analysis, our algorithms select the most important vocal features to detect up to 10 emotions including: angriness, whispering and nervousness. Combining this with NLP provides a powerful tool to determine user behaviour beyond just words.
Work with the highest possible entity and risk accuracy to identify 100 types of entities by correlating metadata with employees and counterparties and over 50 financial specific entities already recognised, even in many significant language switching scenarios.
© 2006-2018 Fonetic is a leading expert in technology development that comprehends human communications and provides solutions for improving customer experience and regulatory compliance on the trading floor. Established in 2006, Fonetic counts on years of experience in voice analysis, speech analytics and financial markets.