Fonetic was at the American Banker’s RegTech event in New York recently where we had the pleasure to listen to regulation and compliance practitioners talking about their experiences streamlining and automating compliance chores and turning that investment into a competitive advantage in the process.
People like to talk. It´s part of our nature and is proven to generate a closer relationship with the person you are communicating with. In the UK alone, the total amount of voice calls, over fixed or mobile, amounted to over 200 billion minutes, according to a study by Statista.
When it comes to closing deals on a trading floor, voice calls are still an integral part of communications and one of the traders´ favourite channels, which makes it the most vulnerable too. However, only 20% of banks monitor their voice communications. As of January 3rd, 2018, the new MiFID II regulations requires companies to proactively monitor all communications related to a financial product, including voice, in order to prevent fraud from happening.
Voice surveillance is the most difficult channel to monitor due to various issues. This makes it the starting point to achieveing a more holistic approach. Similar to how this leading APAC bank achieved to mitigate risk through Holistic Surveillance, after conquering the voice data, it´s a lot easier to add in other communication channels.
Here are 4 factors you must consider when monitoring your voice channels:
False positives can present serious problems for financial organisations on their trading floor. This occurs when a trade surveillance system flags normal voice or electronic communications (e-comms) for potential market abuse when there´s no risk implied. But why is managing false positives so important?
An effective surveillance solution must be able to efficiently reduce the risk of fraud and misconduct while saving time and reducing the amount of irrelevant data that doesn’t need to be analysed.
Join us for a brief look at the problems caused when misleading data isn´t addressed. We then discuss the value-added benefits of tackling the problem and how holistic trading floor surveillance technology specifically targets their reduction.
At Fonetic we take customer support very seriously, especially when our clients are based in all parts of the world.
To improve our customer satisfaction, our support team has recently implemented automated feedback surveys. Out of the many answers we are receiving daily, we are getting a 98,9% top satisfaction rating.
Fonetic has a dedicated team of support staff serving our fraud surveillance and compliance surveillance proactive trading solutions. They are working around the clock to solve customer issues, answering support tickets from APAC, EMEA and The Americas regions.
Holistic surveillance helps banks and financial institutions stamp out fraud and improve regulatory compliance. But what is it exactly and how can it help your own organization?
Leading financial organizations are increasingly choosing holistic surveillance in order to crack down on fraudulent activity and comply more efficiently with various regulatory obligations, including MiFiD II. Join us in this brief article to see what all the fuss is about and what holistic surveillance can do for your own financial organization.