Fonetic wins best Customer engagement project with VoiceBot.

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Fonetic Team
Friday, 28 June 2019 / Published in fonetic, Press release
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Last night saw the 10th annual celebration of the Platinum Contact Centre Awards, one of the most acknowledged and prestigious awards in the Customer Experience sector.

1LoD Buy-Side Risk & Control Summit round-up: SMR hotting up debate on compliance

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Fonetic Team
Thursday, 27 June 2019 / Published in compliance, SMR, event
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Marking another successful partnership yet again with the 1LoD organisers, Fonetic was in London this week for the 1LoD Buy-Side Summit. The event drew in over 150 risk & control practitioners, regulators, consultants and RegTech leaders for a day of keynote sessions, interactive debates and roundtables.

Thoughts on SMR: A view from a grizzled ex-trader

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Fonetic Team
Tuesday, 25 June 2019 / Published in fonetic, voice surveillance, SMR
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The biggest changes in the financial sector have all come in the last 11 years and have been accelerated by the changes in worldwide regulation that resulted after the financial crisis in 2008. Fast-forward to 2019 and a lot has changed. Sandy Broderick, Product Advisory Board member reflects on his experiences in the industry. 

FIA Houston round-up: CFTC Hot Topics and Trading on WhatsApp

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Fonetic Team
Monday, 17 June 2019 / Published in compliance, energy trading, event
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This week Fonetic was in Houston for the FIA Commodities Symposium, the first and certainly not the last conference held by the FIA specifically for the Commodities markets community.

SMR Compliance: 6 must-haves for your v-comms and eComms surveillance

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In this post, you'll learn how to find the right software platform for your compliance and surveillance staff to help you become and remain compliant with SMR requirements.

Given the events of the financial industry over the past 10 years, it's no wonder that both regulators and financial organisations are trying to do their best to uncover, prevent and stop misconduct and fraud from taking place.

When it comes to institutions, they have invested money and effort in Regtech software to meet increased regulatory demand and oversight. For their part, governments have created new entities and regulators have issued a heap of new legal measures to address the issues.

Roundtable: Communications Monitoring in Energy Trading

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Fonetic Team
Tuesday, 04 June 2019 / Published in compliance, Press release, energy trading
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The calendar is filling up for this June with another date to add to the diary. Following the announcement Fonetic will be sponsoring the FIA Commodities Symposium in Houston, TX, we will also be hosting a roundtable for the Energy sector. 

We welcome you to join us for a roundtable discussion on challenges of voice and electronic communications monitoring in Energy trading.