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Voice and technology solutions

to monitor and understand your communications

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Trade Comms Suite

Capital Markets Surveillance Software that use NLP, AI and Machine Learning to prevent market abuse, ensure regulatory compliance and gain valuable business insights

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Voice Surveillance

Your most vulnerable channel is also the hardest one to monitor. Spot misconduct with the most accurate voice monitoring for trading floors.

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Holistic Surveillance

Gain total visibility across every channel by monitoring vComms and eComms in one single platform. Trace negotiations, manage alerts, and speed up surveillance

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Automatic Trade Reconstruction

Award-winning technology that breaks information silos once and for all. Run complete investigations, reduce operating loss and ensure regulatory compliance

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Customer
Experience Solutions

IVR + Artificial Intelligence solutions that
humanise your client interactions. Increase
sales, cut costs, minimise risks and watch your
client satisfaction skyrocket

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ChatBots

Conversational assistants that communicate by text and voice. Deliver a stellar experience on all your digital channels

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Voice Bots

Thanks to artificial intelligence, HumanBot humanises contact centre interactions while reducing average handling time

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Speech & Text Analytics

Boost telemarketing, supply valuable client intelligence and improve service quality

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Voice Biometrics

Authenticate clients by their voice alone. Prevent fraud and enhance customer care security

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Our technology

A company deeply rooted in innovation

We focus our R&D efforts in pushing the boundaries of voice technology applied to different business areas such as: Capital Markets, Customer Experience

We apply our extensive knowledge and expertise in Artificial Intelligence, advanced information analysis and system architecture to design cutting edge voice processing technology and communication monitoring systems

Read one to learn why we are voice leaders and experts in AI applied to Capital Markets

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Clients and Partners

BBVA
BP
ANZ
SANTANDER
VODAFONE
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Advisory board comprised of Investment banking experts

We count on the expertise of financial and technology industry veterans to provide us with expert advice on regulatory compliance, surveillance and technology.

 

Why Fonetic?

We create technology to understand humans, both for a safer financial system and for enhanced human - machine communication.

Our team brings together linguists, regulatory experts and AI engineers to provide state of the art surveillance solutions and speech technologies

 

Our Awards

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Latest News

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1LoD Buy-Side Risk & Control Summit round-up: SMR hotting up debate on compliance

Marking another successful partnership yet again with the 1LoD organisersFonetic was in London this week for the 1LoD Buy-Side Summit

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SMR Compliance: 6 must-haves for your v-comms and eComms surveillance

Given the events of the financial industry over the past 10 years, it's no wonder that both regulators and financial organisations are trying...

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Roundtable: Communications Monitoring in Energy Trading

We welcome you to join us for a roundtable discussion on challenges of voice and electronic communications monitoring in Energy trading.