Fonetic Human IVR analyses customer intentions and emotion during a natural, spontaneous conversation. This allows for an agile, targeted response to their query. Additionally, it expands the voice channel’s linguistic diversity and interactivity to other customer service channels.
Fonetic Human IVR doesn't require audio training sessions or tedious transcription processes, allowing you to be up and running in just a few weeks. Through its supervised learning tools it is continuously updated, with minimal maintenance requirements and without the need for linguistic expert involvement.
Human IVR incorporates an innovative supervision and interaction control centre that is proficient and intelligent with customer service performance analysis. It detects anomalies, measures performance and monitors conversations, all in real-time.
Human IVR reduces call time duration, dropouts and repetitive calls rates, and transfers between service assistants. It guides the customer towards their goal in an efficient way, 24 hours a day, 7 days a week. Customer experience has never been so personalised.
Human IVR integrates with the main market platforms, including: Genesys Avaya, Cisco, Asterisk and IVR Powers. Through a comprehensive group of APIs, the Human IVR™ solution is easily integrated with other company systems, allowing you to benefit from using your existing infrastructure.
Many companies in sectors including banking, telecommunications, insurance, transport and utilities are already seeing the benefits of considerable cost reduction and maximised interaction visibility that Human IVR delivers. Added to this, it provides the best artificial intelligence-powered customer experience, allowing for fluid, pleasant conversation in natural language that flows.
Muchas empresas de sectores como la banca, telecomunicaciones, seguros, transporte o utilities ya se están beneficiando de importantes reducciones de costes y máxima visibilidad de las interacciones que proporciona Human IVR™. Y todo ello con la mejor experiencia de cliente proporcionada por la inteligencia artificial, aplicada a diálogos fluidos y amenos en lenguaje natural.
© 2006-2017 Fonetic is a leading expert in technology development that comprehends human communications and provides solutions for improving customer experience and regulatory compliance on the trading floor. Established in 2006, Fonetic counts on years of experience in voice analysis, speech analytics and financial markets.