CUSTOMER EXPERIENCE SOLUTIONS

Fonetic develops artificial intelligence solutions that humanise contact centres through the use of intelligent conversational service assistants. These assistants efficiently guide customers towards an answer to their queries.

Customer Experience Solutions

HUMAN IVR


Thanks to artificial intelligence, Human IVR humanises contact centre interactions.

It automates customer interaction, reduces service times and minimises internal transfer, repetitive calls and call abandonment.

 

 

 

SPEECH &
TEXT ANALYTICS


Boost telemarketing, supply valuable client intelligence and improve service quality.

Thanks to interaction analysis, Fonetic Speech & Text Analytics highlights business opportunities and improves your processes. This analysis also provides insights on how to improve agent performance.

 

VOICE BIOMETRICS


Voice Biometrics reduces call time, saves on verification costs and allows for client authentication that is fast, easy and secure.

The verification process is quick, reliable, and available at any time and place. All done via a simple phone call.